Privacy Policy

1. Introduction

LuxePresence (“we,” “us,” or “our”) is committed to protecting your privacy and the privacy of your clients. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a consultation request, subscribe to our communications, or engage us for services. By using our website or services, you consent to the practices described herein.

2. Information We Collect

We may collect personal information that you voluntarily provide when you interact with our website or services, including your name, email address, company name, industry, business challenges, goals, and referral information submitted through our consultation request form, as well as any other information you choose to share with us.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies.

3. Client Data During Engagements

During the course of an active engagement, LuxePresence may have access to your business systems, client databases, communication platforms, and operational data. This access is granted solely for the purpose of delivering the services outlined in your Service Agreement.

We treat all client data encountered during an engagement as strictly confidential. We do not retain, copy, share, or use your client data for any purpose beyond delivering your specific engagement. Upon completion or termination of an engagement, all access to your systems is revoked and any client data in our possession is securely deleted unless otherwise specified in your Service Agreement.

4. How We Use Your Information

We use the information we collect to respond to consultation requests and communicate with prospective clients, to deliver and improve our services, to send insights and updates you have opted into, to personalize your experience and improve our website, to comply with legal obligations, and to protect our rights and the security of our systems.

5. How We Protect Your Information

We implement administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure infrastructure, restricted access controls, and regular security assessments.

Our team members and any subcontractors who may have access to your information during an engagement are bound by strict confidentiality agreements.

6. Information Sharing

We do not sell, rent, or trade your personal information or your clients’ data to third parties for any purpose. We may share your information with trusted service providers who assist us in operating our website or conducting our business, provided those parties agree to keep your information confidential. We may also disclose information when required by law, regulation, or legal process.

7. Email Communications

If you subscribe to our email list, we will send you insights on luxury client experience and implementation. We use a third-party email service provider to manage our communications. Your email address and name are stored securely on their platform. You can unsubscribe at any time by clicking the unsubscribe link included in every email we send.

8. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of our website may not function properly without cookies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit through links on our site.

10. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, to opt out of certain data processing activities, to request a copy of the personal data we hold about you, and to withdraw your consent to data processing where consent is the basis for processing. To exercise any of these rights, please contact us at hello@luxepresence.com.

11. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information. To submit a CCPA request, please contact us at hello@luxepresence.com.

12. Data Retention

We retain personal information collected through our website for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Consultation request data is retained for the duration of any resulting business relationship and for a reasonable period thereafter. Data related to active engagements is handled according to the terms of the applicable Service Agreement.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

14. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@luxepresence.com.